Before we get started, please take a moment to read through these terms and conditions that apply to my professional services. By booking an appointment, you agree to these terms. If you’re not comfortable with them, it’s best not to book or continue your therapy.

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FREE INITIAL CONSULTATION
I offer a free 20 minute online initial consultation in which we both get to evaluate if we are a good match. If for any reasons I do not feel 100% confident about treating your issue, I will provide you with the contact of a trusted peer. Please note that no therapy will be provided during the consultation.
At the end of the call, I'll give you a general idea of how many sessions might be needed based on the information shared at the time. The estimate is just a rough guideline and can change as we move forward.

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BOOKING & PAYMENT
In-person sessions: A non-refundable deposit of $50USD is due when booking your first in-person session. The remaining fee needs to be settled at least 48 hours before our session. Sorry, no refunds for cancellations made within 48 hours of the appointment.

Online sessions: No deposit is needed for online sessions, but please make sure to pay at least 24 hours before the session starts. If payment isn’t received in time, I may have to cancel the session and offer that spot to someone else. It's your responsibility to make sure the session fees are paid on time to confirm your appointment.

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CANCELLATION, RESCHEDULING & REFUNDS

If you need to cancel or reschedule, please give me a heads up as early as possible. Just let me know via email or WhatsApp at least 48 hours in advance for in-person sessions or 24 hours for online sessions.

Refunds: I can’t issue refunds for cancellations made within 48 hours for in-person sessions or 24 hours for online sessions. The fees are for my time and expertise, and don’t guarantee specific outcomes. If you pay for a session and attend, unfortunately, no refunds will be given for that session. If you’ve booked a discounted package or therapy program and decide to stop before using all your sessions, I’ll issue a pro-rata refund after deducting the full standard fee for any sessions you've attended.

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SESSION FEES

I’ll let you know all my fees before you book. Just a heads up: my fees may be reviewed and could increase over time, but you'll always get confirmation on the rate before booking.

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PAYMENT METHODS
Payment may be made online via Wise, PAYPAL™ or bank transfer (Mexican account) . Payment for in-person sessions can also be made in cash.

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CONTACT BETWEEN SESSIONS

I’m here for you during office hours (Monday to Saturday, 10 AM to 5 PM CMT) if you need to reach out between sessions. Messages received outside of these hours will be checked when I'm back online.

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MEDICAL OR PSYCHOLOGICAL CONDITIONS

I might ask about your medical history to make sure there aren’t any issues that could affect your treatment. Please keep me updated about any changes to your health during our therapy. If you’re seeing another healthcare provider, like a doctor or psychologist, I may ask you to get their approval before we start our sessions.

Please note, I won’t be able to work with you if you have epilepsy or any form of psychosis.

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AGE RESTRICTIONS

You need to be at least 18 years old to join online sessions. If you’re under 18, a parent or guardian must accompany you for in-person sessions.

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ATTENDING YOUR SESSIONS

Please make sure you are available at the start time of your session. If you’re running late, just give me a quick heads-up. I’ll do my best to provide a full session, but I can’t guarantee it since it depends on the schedule after you.

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HYPNOTHERAPY RECORDINGS

Do not listen to hypnotherapy recordings while driving, using heavy machinery, or doing anything else that needs your full attention. Also, the recordings I provide are for your personal use only, so please don’t share, lend, copy, or sell them—let’s keep it just between us!

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OUTCOME OF SESSIONS

Agreeing to work together on your specific issue doesn’t guarantee that it will be resolved. There's no way to promise specific outcomes and your commitment and participation will have a big impact on the results. However—I’ll always bring my best tools and skills to help you work toward your goals and the results you’re aiming for.

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STANDARDS OF BEHAVIOUR

During our therapy sessions, I’m committed to treating you with respect and valuing the trust you place in me. I’ll always do my best to follow best practices for our benefit. In return, it’s important that you take care of yourself and others—please don’t harm yourself, anyone else, or any property. Also, please come to our sessions sober; that means no alcohol or recreational drugs, except for any medications prescribed by your doctor. If you show up under the influence or display any violent or abusive behavior, I’ll have to cancel the session. I might also decide not to continue our sessions in the future, and I won’t be able to refund any payments that you’ve already made.

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CONFIDENTIALITY

All our conversations—whether in-person sessions, phone calls, or emails—are conducted in confidence and might be recorded. I’ll always check with you before recording anything. Everything we discuss will stay between us, except in a few situations:

1. If you give me the go-ahead to break confidentiality.

2. If a court of law requires it.

3. If there’s a serious concern, like:

   • If there's a risk of harm to you or someone else.

   • If it involves fraud or crime.

   • If minors (under 18) are involved.

4. If a referring GP or healthcare professional needs a report. You can always ask for a copy of that report.

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LIABILITY & INDEMNITY
Under no circumstances will Natalie del Nox be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Natalie del Nox. In addition, you agree to defend, indemnify, and hold Natalie del Nox harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

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GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Mexico. You agree to submit to the exclusive jurisdiction of the Mexican courts to settle any dispute which may arise out of or in connection with these terms and conditions.

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TERMS AND CONDITIONS UPDATES

I might update these terms from time to time without notice. If you come back for a new session after a while, please check out any changes that might have happened!

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DATA PROTECTION
Your personal data is collected, processed, used and stored as mentioned in my privacy statement. By booking an appointment, you agree to this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

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CONCERNS & COMPLAINTS

If you have any concerns or complaints about our sessions, please address it with me first, and I’ll do my best to sort it out.

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STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to follow the terms laid out. Here are some important points you’re agreeing to:

• I confirm that I have been advised by Natalie del Nox of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from her.

• I understand that results may vary from person to person and the agreement by Natalie del Nox to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

• I understand that hypnotherapy or any other therapy or information provided by Natalie del Nox either in person or via telephone, text, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

• I declare that, if advised by Natalie del Nox prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Natalie del Nox prior to the next therapy session.

• I have been informed that I am free to terminate any or all sessions at any time.

• I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to the recordings and/or carrying out other therapeutic tasks as appropriate.

• I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

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CONFIDENTIALITY
By signing this form, I consent that Natalie del Nox may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk;
if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Natalie del Nox may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.